At DryTech Roofing, we are proud to be one of the foremost roofing companies in Maryland. This commitment to quality customer service is reflected in our A+ rating from the Better Business Bureau (BBB), the national organization that champions honest business-client relationships.
Gaining an A+ rating isn’t easy, and it requires getting high marks in the following categories:
Complaint History With the BBB
Customer complaints filed with the BBB are taken into account. To earn a high rating, the company must respond to these complaints in a timely manner and provide a solution, as mediated by the BBB, who exercises fairness by weighing several factors before awarding ratings. Basically, the better the company is at resolving these complaints, the higher their rating will be.
Type of Business
Simply put, the business must be the type of business that doesn’t raise marketplace concern or have any violations of the law. Anything less can pull down a business’ rating.
Time in Business
Experience counts with the BBB, so tenure and reliability are also accounted for. In our case, we’ve been doing business since 2000 and have built a reputation as one of the most reliable roofing companies in the Maryland area.
Transparent Business Practices
The company should be upfront with their products, services, and ownership, as well as provide valid contact information and physical address. Our website features a complete list of our services at every facility. We also issue no-pressure written estimates that clearly state everything about the project, including the full price.
Honoring BBB Commitments
In the event that the company doesn’t comply with a settlement or arbitration award, the company’s rating is lowered.
Licensing and Government Actions
The company should have a valid license and insurance as required by the state, city or county. Not only do we have both, but we also publish all relevant information on a dedicated webpage. Note that a roofer’s license is different from a business license.
The company should always observe proper use of BBB names and marks, in compliance with the BBB Code of Advertising. This means that the rating advertised on their website and other literature must reflect their current rating on the BBB website.
To experience the products and services provided by an A+ rated roofing company, call DryTech Roofing today at (240) 491-5600 or fill out our contact form to schedule a free estimate. We serve many areas in and near Maryland.